Return Policy
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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
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If you notice an issue on the products or anything else on the order, please let us know at support@westarinfluencers.com
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Be aware that We Star Influencers may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
Addresses
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Packages sent out from the US fulfillment centers are returned to our Charlotte facility. The address is 11025 Westlake Drive, Charlotte, NC 28273.
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Meanwhile, packages sent out from the Europe fulfillment centers are automatically returned to our Europe fulfillment center. The address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.
When we receive a returned shipment, an email will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Reasons for Returns
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
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Returned by Customer - We do not refund orders for buyer’s remorse. Item exchanges are possible and you are liable for the reshipment costs.
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Size exchanges - They are possible within a week of receiving the item at our cost.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore We Star Influencers reserves rights to refuse returns at its sole discretion.
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Packages lost in transit - All claims must be submitted no later than 4 weeks after the estimated delivery date and we'll cover the costs of reprinting and shipping a replacement order for you.
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We may ask for your help before doing that, like confirming the shipping address was correct. It would also be good to double check with the local post office to try locating the lost order.
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Keep in mind that if tracking information states an order was delivered to your address but you claim not to have received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense. In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient's address.
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